RETURN AND REFUND POLICY

30-Day Return Policy

  • Products can be returned within 30 days of the purchase date. If a product has been shipped to your address, the return period is 30 days from the date you received the product (according to the carrier's tracking system).
  • Original receipt required and serial #'s must match.
  • We reserve the right to refuse a return or charge a restocking fee if the returned product is not in original condition, unsealed, and/or missing any of the original contents (Retail package, manual, accessories, etc).
  • Some products have an automatic 15% restocking fee when opened or purchased (refer to list below for details).
  • We are not responsible for any compatibility issues.
  • RMA number or approval code is required for all returns via shipment.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mysolargadgetsstore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mysolargadgetsstore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Refund Methods

  • For credit or debit card purchases, we will refund back to the same card only.
  • For check purchases, we will mail a check refund within 10 business days.




If you have any queries, Please contact with phone, email or form. We will reply soon.

Phone: +1513-488-5712
Email: solargadgetsstore@gmail.com